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QUESTION 1
A technician is ordering a new motherboard and processors for a company email server. When reviewing the vendor
licensing agreement, the technician sees that there is a flat per-socket licensing fee.
Which of the following motherboard/processor combinations should the technician order get the BEST performance
while minimizing licensing fees?
A. A dual-processor motherboard with six hyper threaded cores each.
B. A single-processor motherboard with hyper threaded eight cores.
C. A dual-processor motherboard with eight overclocked cores each.
D. A single-processor motherboard with ten overclocked cores.
Correct Answer: D

QUESTION 2
A software development team is installing a VM on a Linux desktop so the following can be tested:
1.
An ARM system
2.
2G6RAM
3.
Ethernet with peer visibility
4.
Two USB pons
5.
A graphic desktop
6.
A custom read sales application
Which of the following describes the MOST likely purpose ot this VM?
A. A WAP controller with logging capability to monitor W1F1 access
B. A WiFi analyzer with a display for wireless protocol troubleshooting and security monitoring
C. A PoS terminal with display, credit card terminal, and printer capability
D. An internet order system for fast-food orders and deliveries
Correct Answer: C

QUESTION 3
A technician is troubleshooting an aging system that reboots randomly, loses its BIOS settings intermittently, and
operates very slowly when it boots up. After checking the BIOS battery and finding it at a good voltage, which of the
following should the technician check NEXT?
A. RAID battery
B. Processor seating
C. Distended capacitors
D. RAM seating
Correct Answer: C

QUESTION 4
A technician Is selling up a VM to be used for testing applications in a sandbox environment. The technician selects
quick setup to deploy the client with minimal configuration. The OS is Installed successfully; however, the VM locks up
upon the first boot. The host device is operating normally. Which of the following requirements should the technician
review prior to making any changes?
A. Security
B. Resources
C. Network
D. Emulator
Correct Answer: A

QUESTION 5
A technician sets up a new printer on the network, allowing it to obtain an IP address. The technician records the IP
address and sets up users to print using the information. The following Monday after powering on the printer, users
report they can no longer print. After verifying users can access other network shares, the technician prints a
configuration page and sees the IP address has changed.
Which of the following is the BEST method for the technician to ensure this will not happen again?
A. Set up MAC filtering on the switch to ensure the printer gets the same IP.
B. Set up the users to print using the newly assigned IP address.
C. Create an IP reservation for the printer on the DHCP server.
D. Statically assign the current IP address to the printer.
Correct Answer: C

QUESTION 6
A company wants to use thin clients to run all the common business applications it uses. The users need to share files
and have a common email domain.
Which of the following cloud concepts should a technician recommend?
A. PaaS
B. IaaS
C. MaaS
D. Saas
Correct Answer: D

QUESTION 7
Which of the following allows for the BEST cellular data connections under optimal conditions?
A. 3G
B. LTE
C. 802.11b
D. WiMAX
Correct Answer: B

QUESTION 8
A company is terminating Cat 6 wiring at a 110 block.
Which of the following should be used?
A. A crimper
B. A cable stripper
C. A punchdown tool
D. A tone generator
Correct Answer: C

QUESTION 9
During an inspection, it was found that data racks were not properly grounded. To pass the inspection and address a
growing concern to protect data cabling and equipment, a technician must make sure all racks are properly grounded.
Which of the following tools should the technician use to verify this has been completed?
A. Multimeter
B. Cable tester
C. Tone generator
D. Voltmeter
Correct Answer: A

QUESTION 10
A technician is upgrading the memory in a workstation. While the case is open the technician cleans out all the dust that
has accumulated around the components The technician installs the memory and then attempts to boot the system, but
the system gets stuck while displaying the following message Boot media not found.
Which of the following will MOST likely fix the issue and allow the system to boot properly?
A. Remove the new memory modules
B. Reseat the hard drive cables
C. Replace the graphics card
D. Reapply thermal paste to the CPU.
Correct Answer: B

QUESTION 11
Which of the following server types should be used to process outside authentication requests?
A. DNS
B. Proxy
C. RADIUS
D. Web
Correct Answer: C

QUESTION 12
A technician is troubleshooting remote access to a surveillance system. The system is accessible via LAN but not over
the Internet. The firewall settings are correct, and traffic is passing from the Internet. Which of the following is MOST
likely causing the issue?
A. DDNS
B. Subnet mask
C. MTU
D. Default gateway
Correct Answer: A

QUESTION 13
Which of the following wireless network protocols only supports 5GHz?
A. 802.11a
B. 802.11b
C. 802 11g
D. 802.11n
Correct Answer: A

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QUESTION 1
A technician is setting up a new wireless network at a branch office that previously had only wired connectivity with
statically assigned IP addresses. After setting up the network, the technician configures a server to provide IP
addresses to wireless clients. During testing, the technician is unable to access the Internet or named network
resources. The technician receives a valid IP address from the DHCP server and can ping the default gateway. Which
of the following should be technician check NEXT to resolve this issue?
A. Ensure the options are configured to provide a DNS server.
B. Verify the Windows Firewall is turned off.
C. Configure the wireless network\\’s SSID to be hidden.
D. Enable file and printer sharing in the OS.
Correct Answer: A


QUESTION 2
A user received a new workstation but is unable to print successfully to the shared network printer. Other users are able
to print without issues. Some recent OS updates were applied to the workstation, and all other services are working fine.
The technician checks the printer\\’s properties and notices it is configured for LPT1. Which of the following should be
performed NEXT to troubleshoot the issue?
A. Update the printer description name.
B. Clean the print heads.
C. Restart the print spooler.
D. Configure a new printer port.
Correct Answer: D


QUESTION 3
A user\\’s laptop is shutting down unexpectedly. The technician discovers the shutdowns only happen when the laptop is
moved from one room to another. The technician reseated the hard drive, memory, battery, and LCD cable, but the
laptop continues to shut down. Which of the following is the MOST probable cause of the issue?
A. Residual energy on the motherboard
B. System overheating
C. Distended capacitors
D. Loose battery connection
E. CMOS battery failure
Correct Answer: D


QUESTION 4
A technician is deploying PCs in a new office that has both wired and wireless connectivity. The deployment must be
competed quickly, since the office is scheduled to open soon. Which of the following must the technician perform to
ensure the devices are ready for use when the newly hired employees arrive? (Choose two.)
A. Create system policies and configurations.
B. Set up local accounts per station.
C. Set up mailbox quotas per account.
D. Install the OS and applications.
E. Synchronize user files to the cloud.
F. Map the network drives.
Correct Answer: BD

QUESTION 5
A technician installed a new printer for a client and successfully printed a test page. The next day, the customer reports
there are garbled characters on printed pages. The technician questions the user and discovers OS updates were
applied overnight. Which of the following should the technician check NEXT to troubleshoot the issue?
A. If the device appears in the Device Manager
B. If the correct printer driver is selected
C. If the printer\\’s onboard memory is low
D. If the Windows Print Spooler service is running
Correct Answer: B


QUESTION 6
A technician is selecting a projector for a conference room that always has a significant amount of light due to the
building design. Which of the following is the MOST Important property In this case?
A. Resolution
B. Lumen output
C. Keystone
D. Contrast
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Correct Answer: D


QUESTION 7
A computer that had been running properly for about three years no longer boots. A technician observes the computer
attempts to pass POST but it beeps three times before crashing. The computer then attempts to boot again and repeats
the process. Which of the following is MOST likely the cause of the problem?
A. Mismatched memory speed type
B. Improperly seated memory modules
C. Malfunctioning memory modules
D. Incorrect memory type installed
Correct Answer: B


QUESTION 8
A business owner wants to filter objectionable content from being accessed with an internet browser. Which of the
following network devices would be BEST suited for this task?
A. IPS
B. Web server
C. Firewall
D. Proxy server
Correct Answer: D

QUESTION 9
An application is not responding on a user\\’s workstation. After doing some research, a technician determines the drive
is out of space. Which of the following should the technician do NEXT?
A. Implement storage alerts to be notified if it happens again
B. Run diagnostics and review the system logs
C. Ask the user what happened before the application stopped responding.
D. Identify files that can be deleted or removed.
Correct Answer: D

QUESTION 10
An instructor had been lecturing for 20 minutes and utilizing the overhead projection system, when the projector
suddenly went blank. A technician was dispatched and was able to start the projector after several minutes; however,
the screen went blank after briefly displaying the slideshow. Which of the following would be the technician\\’s NEXT
best option?
A. Install a new bulb
B. Reseat the VGA cable
C. Reboot the laptop
D. Check the projector cooling fan
E. Adjust the projector\\’s sleep settings
Correct Answer: D


QUESTION 11
Ann, a user, has been unable to print Jo the network printer. While attempting to print a document, she noticed the
printer was turned off. She then turned the printer on but still could not print. The technician who Is assisting Ann asks If
she rebooted her PC. but Ann says she did not have time due to a meeting. Other users who arrived to work after her
are able to print successfully. The technician looks at Ann\\’s workstation and sees the printer is grayed out. Which of
the following is the MOST likely cause of this issue?
A. The print queue is backed up and needs to be cleaned out.
B. DHCP has assigned a new IP address to the printer.
C. The printer is appearing as offline and needs to be set as online.
D. A duplicate IP address Is conflicting with the printer\\’s IP.
Correct Answer: B


QUESTION 12
An application developer has a high-end Windows 10 laptop, but the VM crashes when multiple applications are opened
within it. Which of the following should a technician configure to resolve the issue? (Select TWO).
A. Ethernet
B. Memory
C. USB
D. CPU
E. Processes
F. Gateway
G. Startup
Correct Answer: BG


QUESTION 13
Joe, a user, recently purchased a new multifunction printer and attempted to install it himself. He informed a technician
that the printer is on his list of printers, but he is unable to print. The technician sees that the printer is listed as a generic
printer under Devices and Printers. Which of the following should the technician do NEXT?
A. Reboot the computer into safe mode and try to print a test page
B. Download the correct drivers from the manufacturer\\’s website and install them
C. Unplug the USB cable from the printer and try another USB slot on the PC
D. Set the printer as the default within the device properties
Correct Answer: B

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QUESTION 1
A developer wants 10 be able to run a virtual machine on a desktop for application testing. Which of the following should
a technician Implement to complete this request?
A. KVM
B. Thin client
C. Remote desktop
D. Type 2 hypervisor
Correct Answer: D


QUESTION 2
A customer wants to store archived data on inexpensive optical media that will then be placed in a safe. According to
the customer, each runoff of data will be between 2GB and 3GB. Which of the following devices does a technician need
to install for the customer?
A. DVD-RW drive
B. CD-RW drive
C. Blu-ray drive
D. M.2 drive
E. NVMe drive
Correct Answer: A


QUESTION 3
A technician identifies an incorrectly terminated network cable as the cause of intermittent network drops. Which of the
following tools should the technician use to determinate the network cable?
A. A crimper
B. A loopback plug
C. A cable tester
D. A multimeter
Correct Answer: A

QUESTION 4
A user reports being unable to browse the internet. A technician believes the cause of the issue is related to DNS.
Which of the following should the technician perform NEXT?
A. Test the theory attempting to browse to a website known IP address.
B. Implement preventive measures by manually assigning a DNS server to the PC.
C. Identify the problem by running the command ipconfig / flushdns.
D. Document the finding in the organization local knowledge base.
Correct Answer: A


QUESTION 5
A technician is buying a PC that will host three VMs running at the same time with the current configuration. The
technician believes there might be a need to run several additional VMs in the near future. Which of the following
resources would be the MOST important to upgrade to allow for the additional VMs?
A. CPU
B. SSD
C. NIC
D. RAM
Correct Answer: B


QUESTION 6
Which of the following can be used to connect to external devices, can provide charging capability can pass video
signals to a monitor, and Is capable of 40Gbps data transfers over a single cable?
A. USB-C
B. Thunderbolt 2
C. Lightning
D. DB9
Correct Answer: C

QUESTION 7
A technician needs to build a cloud solution with the following parameters:
1.
Predictable cost
2.
Easy expansion of resources
3.
Ability to control every aspect of the environment
Which of the following would be the BEST solution for the technician to implement?
A. Hardware as a service
B. Platform as a service
C. Software as a service
D. Hybrid cloud
Correct Answer: A

QUESTION 8
A user states the department laser printer continues to display a paper jam error message despite the jam being
cleared. Which of the following should a technician do to troubleshoot this problem?
A. Check the paper path for blocked sensors
B. Replace the duplex assembly
C. Run the printer\\’s internal diagnostics
D. Verify the pickup rollers are in working order
Correct Answer: A


QUESTION 9
A customer purchased a device that can perform routing tasks, firewall tasks, deep packet inspection, and antivirus
scanning. Which of the following devices did the customer purchase?
A. Proxy server
B. DHCP server
C. UTM appliance
D. IPS appliance
E. IDS appliance
Correct Answer: C

QUESTION 10
A technician is creating multiple guest OS machines for a lab that will be used for development purposes in an isolated
environment. Which of the following must be configured FIRST the environment?
A. Physical hardening
B. Quad-core processing
C. Maximum RAM availability
D. Virtual switch
Correct Answer: A


QUESTION 11
A customer wants to convert a graphic design workstation into a gaming computer. The customer would like the loading
times for games to be minimal. Which of the following components needs to be added to finish this conversion?
A. Wireless network card
B. Trusted Plaform Module
C. Solid-state drive
D. High-end sound card
Correct Answer: B


QUESTION 12
A technician needs to connect a user to a network share on the server Which of the following ports should the
technician allow through the firewall?
A. 67
B. 137
C. 143
D. 445
E. 3389
Correct Answer: B

QUESTION 13
Which of the following ports are used for secure sessions? (Select two.)
A. 22
B. 23
C. 25
D. 80
E. 110
F. 443
Correct Answer: AF

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QUESTION 1
A technician received a call that the network printer was printing garbled text. The technician printed a test page from
several users\\’ workstations and received the same result The technician then ran a diagnostic on the printer, and
everything passed After uninstalling the printer from a user\\’s workstation and then reinstalling it. the printer is now
working properly Which of the following was the cause of this issue?
A. The font was changed by the user in the printing preferences.
B. There were several print jobs hung in the queue
C. The toner level in the printer was extremely low.
D. Drivers on the users\\’ workstations were out of date
E. The print server spooler file was corrupt
Correct Answer: A

QUESTION 2
A bank employee contacts the help desk for assistance with setting up a new computer. Which of the following
peripherals will the technician MOST likely install alongside the device? (Select TWO)
A. Magnetic reader
B. Signature pad
C. Flatbed scanner
D. Web camera
E. External storage drive
Correct Answer: AD

QUESTION 3
A customer\\’s laptop display has suddenly become very dim. The image of the display can only be seen with a bright,
external light, as adjusting the brightness/contracts controls does not cause much change.
Which of the following components MOST likely needs to be replaced?
A. LCD panel
B. Inverter
C. Video card
D. Digitizer
Correct Answer: B

QUESTION 4
Which of the following cable types would MOST likely be used for a gigabit Ethernet connection on a desktop?
A. RG59
B. SATA
C. IDE
D. UTP
Correct Answer: D

QUESTION 5
A technician is setting up a printer for a small office that does not have an RJ-45 jack. The users\\’ computers are all in
the same workgroup and are connected physically to the same network switch. The technician needs to make sure all
users can print to the new printer through the switch. Which of the following should the technician configure?
A. Shared printer
B. Print server
C. Bluetooth printing
D. Cloud printing
Correct Answer: A

QUESTION 6
Which of the following cable types should be used to connect a cable modem to a SOHO router?
A. Thunderbolt
B. Coaxial
C. USB
D. Ethernet
Correct Answer: D

QUESTION 7
A technician Is selling up a VM to be used for testing applications in a sandbox environment. The technician selects
quick setup to deploy the client with minimal configuration. The OS is Installed successfully; however, the VM locks up
upon the first boot. The host device is operating normally.
Which of the following requirements should the technician review prior to making any changes?
A. Security
B. Resources
C. Network
D. Emulator
Correct Answer: A

QUESTION 8
A user has returned to headquarters from a remote office and is unable to connect a laptop to the office wireless
network. After verifying that the user\\’s laptop is permitted to connect to the headquarters wireless network, the
technician should confirm
A. if airplane mode is turned off.
B. if the laptop has an APIPA address.
C. if a check for IP conflicts is complete
D. if proxy server settings are disabled.
Correct Answer: B

QUESTION 9
A business owner wants to filter objectionable content from being accessed with an internet browser. Which of the
following network devices would be BEST suited for this task?
A. IPS
B. Web server
C. Firewall
D. Proxy server
Correct Answer: D

QUESTION 10
A technician needs to call a user\\’s cellular provider to troubleshoot a network speed issue with the user\\’s mobile
device. Which of the following technologies is the technician troubleshooting?
A. Long-term evolution
B. Near-field communication
C. Radio frequency ID
D. Z-wave
Correct Answer: A

QUESTION 11
A technician just installed a basic wireless router in a home office. The client now wants a smart voice assistant speaker
to be added to the network. Which of the following technologies would the speaker MOST likely use for Internet
access?
A. Bluetooth
B. 802.11ac
C. Near-field communication
D. PoE
Correct Answer: D
QUESTION 12
While troubleshooting a magnetic hard drive, a technician hears a loud clicking noise, Identifies SMART, errors, and
notices the operating system will not load. Which of the following is MOST likely the Issue?
A. The cooling fans are faulty, causing overheating.
B. The read/write head Is falling.
C. The CPU is overclocked.
D. There are mismatched memory modules.
Correct Answer: B

QUESTION 13
A developer wants to add a Windows 10 64-bit VM with the minimum system requirements to a virtual host workstation.
The virtual host is running Windows Server 2008 R2 and has 24GB of RAM, a 1TB hard drive, and a Gigabit Ethernet
NIC with Cat 5e cabling. The current configuration of VMs is as follows:
1.
* Windows 7 VM with 4GB RAM and 200GB HDD
2.
* Linux VM with 16GB RAM and 200GB HDD
3.
* Linux VM with 2GB RAM and 100GB HDD
Which of the following should the technician recommend to the developer FIRST?
A. Increase the HDD in the virtual host
B. Install an additional NIC and configure teaming
C. Upgrade the network cabling to Cat 6
D. Increase the memory in the virtual host
Correct Answer: D

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