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A technician was alerted by IT security of a potentially infected desktop, which is at a remote location The technician will
arrive on site after one hour Which of the following steps should be performed prior to traveling to prevent further
infection\\’\\’ (Select TWO).
A. Start system updates.
B. Backup PC data
C. Run antivirus
D. Install the firewall.
E. Turn off System Restore
F. Install a keylogger
Correct Answer: CD

Which of the following allows for per-command authentication and authorization?
Correct Answer: A

A user\\’s laptop screen goes Clank every time the keyboard and/or mouse are not active for five minutes The user
needs to change the settings for this option. Which of the following Control Panel utilities allows the user to make the
A. Device Manager
B. Sync Center
C. Power Options
D. Display settings
Correct Answer: D

A user is attempting to use Remote Desktop to connect to a server but is getting an error message.
Which of the following tools should be used to verify that the server is powered on and connected to the network?
Correct Answer: A

A technician receives a security alert stating a vendor has left a Keylogger on certain systems that shipped configured
from the factory. The technician needs to research the system model numbers to determine if any production computers
are affected. II the technician finds vulnerable systems, which of the following is the BEST method to remove the
A. Update all antivirus definitions and run a full scan on all networked computers.
B. Make sure the operating systems on all networked computers are fully patched and up to date
C. Update all software drivers and firmware on all the affected computers.
D. Enable geofiltering on the network firewall to stop unwanted communications.
Correct Answer: B

A user is attempting to open Outlook, Outlook seems to have cached some invalid user login information, causing it to
fail when trying to connect to Office 365 applications. Which of the following Control Panel applets should a technician
use to clear the cached invalid user login information?
A. Network and Sharing Center
B. Sync Center
C. User Account Control
D. Credential manager
Correct Answer: D

An end user submits a request for the IT specialist to install new software on a workstation The workstation has the
following specifications.

220-1002 exam questions-q7

The minimum software requirements for the new application are a dual-core. 64-btt OS with 4GB of RAM and 60GB
storage Which of the following conditions will the technician encounter when attempting to install the software?
A. Insufficient RAM
B. Incompatible processor
C. Insufficient storage
D. Incompatible system architecture
E. Insufficient network bandwidth
Correct Answer: C

An employee recently departed under bad terms, and the client is concerned for their SOHO network security. Which of
the following should the technician do FIRST?
A. Physically secure the access point
B. Change default password
C. Lower the transmission power
D. Assign static IP addresses
Correct Answer: B

A technician is selling up a new virtualization server which will be initially used to host a client VM that will manage print
jobs. The client, however, has future plans lo utilize the server to host other VMs. Which of the following should the
technician implement to ensure maximum uptime of the client VM?
A. Cloud storage backup
B. Large file storage
C. Image-level backup
D. Uninterruptible power supply
Correct Answer: C

A technician is tasked with resolving a display issue with a laptop. The technician has determined that the laptop\\’s
display needs to be replaced. Which of the following is the NEXT step the technician should perform?
A. Identify the problem that caused the display to fail.
B. Establish a theory of the probable cause.
C. Verify full system functionality and implement preventive measures.
D. Establish an action plan to resolve the problem.
Correct Answer: D

A technician has identified malware on a user\\’s system. Which of the following should the technician do NEXT
according to malware removal best practices?
A. Enable System Restore and create a restore point so no data is lost
B. Educate the user about how to avoid malware in the future
C. Update the antivirus software and run a full system scan
D. Move the infected system to a lab with no network connectivity
Correct Answer: D

A user\\’s computer is running slow even when only one program is open. A technician discovers the CPU is running at
100%, and there is a significant amount of outgoing network traffic. Which of the following is MOST likely causing the
high resource usage?
A. A keylogger is running
B. The computer is part of a botnet
C. The computer is receiving a DDoS attack
D. A software firewall is blocking traffic
Correct Answer: B

Which of the following can be used to help recover a lost smartphone?
A. Remote support software
B. Locator application
C. NFC enabled device
D. GPS navigation software
Correct Answer: B

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